FAQs

FAQs

How soon will you dispatch my item?

We aim to dispatch all orders placed by the end of the next working day.

How long will it take my order to arrive?

Standard Delivery – 2-3 days estimated

All orders with Standard Delivery will be sent via Royal Mail 2nd class service for items which are suitable for this service. Larger or heavier items will be sent via courier. 

 Express Delivery – 1-2 days estimated

If the Express Delivery option is via Royal Mail 1st class service or a courier for larger items.

Special Delivery

Special delivery can be organised upon request. this would include Next Day service. Please contact us with requests for rates & services available for your order.

 
Is my order eligible for Express Delivery?

The following postcodes are NOT eligible for Express Delivery

AB37-AB38

AB55-AB56

BT72-BT75

BT78-BT79

BT81-BT82

BT92-BT94

GY1-GY9

HS1-HS9

IM1-IM9

IV21-IV28

IV33-IV35

IV37-IV39

IV40-IV56

IV63

JE1-JE9

KA27-KA28

KW1-KW17

PA20

PA33-PA34

PA36-PA36

PA40-PA49

PA60-PA69

PA70-PA78

PH30-PH44

PH49

PH50

TR21-TR25

ZE1-ZE3

 

International orders.

We are currently only able to accept orders from the UK on this website. International orders will be accepted shortly.

International customer can contact us so that we can process manual orders if required.


How do I return an item?

We want you to be delighted with your order. If you’re not happy, we’ll give you your money back! You can return your order (unused and in original packaging) for any reason within 14 days for an exchange or refund. Drop us an email at info@elegancewaxcrystals.co.uk for details on how to do this.

Product/s that were purchased and delivered with a promotional Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased.

 

Goods are returned at your own cost. The delivery charge for the original order is non-refundable.